Ready problems when you pay for Google products & services

You might demand to fix a problem with your payments contour if you:

  • Have bug when yous pay for Google products
  • Get an error bulletin

Find the upshot y'all experienced beneath.

Payment method declined by issuer

Important: Your payment issuer is the bank or company that issued the payment method you try to use. This may exist the depository financial institution that issued your carte, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the effect, select a different payment method or try the following:

  • Make sure your payment method is upwardly to appointment. If it isn't, update it in Google Pay. Then endeavour your purchase again.
  • To make the purchase, make sure you have enough coin in your account.
  • If y'all nevertheless have issues, contact your issuer to bank check if in that location'due south a trouble with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If yous get this fault message, we tin can't accept your payment because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users simply: We need more than info to comply with Eu law.

To fix the effect, you must verify your identity or update info in pay.google.com:

  1. Get to pay.google.com.
  2. Check for any alerts or requests.
    • Before you can purchase annihilation through your Google Account, yous must verify your identity.
  3. Brand sure your name, address, and payment info are upwardly to date.

"Your transaction tin can't exist completed"

If you lot're asked to provide more info after you get this message, follow the on-screen instructions.

If you're non asked for more than info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such as a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and endeavor the transaction over again.
  • If yous're on an app: Try to pay on the product website instead. If you lot're on the website, try the app.
  • If you buy on Google Play: For suggestions, check Fix payment issues on your account.
  • If you apply the invitee checkout on the Google Store: Sign in to your Google Account. If you don't accept 1, create an business relationship first.
  • If you utilise an eligible Android phone and pay by credit card: Prepare a payment method for contactless transactions.
  • If you pay with a credit menu: Contact your bank or fiscal institution about this transaction.

"Can't redeem your gift bill of fare due to an issue with your account"

To fix the result:

  1. Become to pay.google.com.
  2. Cheque for any alerts or requests.
    • Earlier y'all can buy anything through your Google Account, y'all must verify your identity.
  3. Make sure your name, address, and payment info are up to appointment.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace ambassador to fix it"

If you buy a Google product or service and get this error message, it ways that your company or school fix up your business relationship.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you lot're an administrator, learn how to set the billing event.

Find your administrator

Your administrator might be:

  • Someone in your Information technology department or help desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave y'all your username.

Ineligible or grayed-out credit or debit card

Card is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Business relationship's payment methods."

Earlier you can apply it again, you must verify the card.

  1. Get to pay.google.com.
  2. Sign in to your account.
    • If you take multiple accounts: Sign in to the account with the grayed-out card.
    • If y'all don't employ pay.google.com: Get to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the carte that says "Verification needed," click Verify and then  Become code.
  5. You can find a temporary hold of less than $1.95 USD on your carte argument chosen "GOOGLE." The verification code is the last 6 digits.
    • You lot should become the code right away, just it can take up to vii days to get the code.
  6. To complete verification, return to your account and enter the 6-digit code.

Card is grayed out & is ineligible

If your bill of fare is grayed out and you get a bulletin that your card is ineligible, you can't apply your card for this purchase. Try to brand the purchase once more with a different card.

If the card you want to utilise isn't listed, to add together a new card, follow the on-screen instructions.

Airtight Google payments profile

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