Microsoft Onedrive Is Open in Another Location Please Close It and Try Again

Last Updated: March 16, 2022

Recent problems

If yous are experiencing problems accessing OneDrive online, yous can see the status of Microsoft Function Online Services at the Service Wellness portal.

ISSUE

Some customers with macOS 12.2 or after may encounter the error bulletin "Microsoft OneDrive uses a legacy system extension that is non available in the latest versions of MacOS. Contact the developer for support".

RECOMMENDED Action

Update your OneDrive to the latest version.

Update

On macOS 12.1 "Monterey" and after, macOS and OneDrive run a new Files On-Need experience.

The macOS sync icons now look the same no thing which cloud service yous employ, and the macOS beliefs might exist new to you lot.

Acquire more.

ISSUE

This fault will appear if you lot have ii versions of OneDrive installed.

WORKAROUND

We do not support running both standalone and App Store versions of OneDrive side past side.

If you lot desire to switch between them, you must first remove the previous installation by running the Reset script inside of the app bundle:

1. Right-click or CTRL-click the OneDrive app

2. Select Bear witness package contents then Contents/resources/reset*.command

3. Install the latest OneDrive for macOS from your preferred source.

On macOS 12.1 and later, OneDrive runs a new Files On-Demand feel which may bear on file path location and Autosave for some users.

Acquire more.

Last Updated: Nov 24, 2021

Outcome

Some customers are unable to sign in correctly when clicking a link to a shared file or folder.

WORKAROUND

Please sign in to onedrive.com before clicking the sharing link.

Last Updated: November 22, 2021

ISSUE

Some customers may be unable to preview saved email .msg files with the following errors:

• The file couldn't exist opened

• No file to preview

• Hmm... looks like this file doesn't have a preview we can show you.

Status

We are working on the problem, apologies for any inconvenience acquired.

Terminal Updated: November 22, 2021

Issue

Some customers may meet the error "items weren't added" when trying to add items to an anthology that has been shared with yous.

Status

Y'all cannot add images to someone else's albums, only to shared folders. We're working hard to remove the Add items button which shouldn't be at that place.

Event

Later updating to macOS Monterey, OneDrive will appear to hang or crash when you lot sign in to an on-premises SharePoint Server.

SharePoint online is not affected.

WORKAROUND

Nosotros are working on the problem, only until then:

1. If yous haven't updated to macOS Monterey, please consider delaying the update until this issue is resolved.

2. If you have already update to macOS Monterey, you can yet access your SharePoint and OneDrive content from the web.

Result

Some users are seeing the mistake code 0x80049d61 when launching the OneDrive shop app. We are enlightened of the problem and are working to release prepare as presently every bit possible.

WORKAROUND

Use the OneDrive desktop app or go to Onedrive.com.

Last Updated: November 19, 2020

ISSUE

Subsequently updating to macOS Big Sur, some Mac users may see OneDrive stuck on "Processing changes" for a long time.

RECOMMENDED Activeness

This is caused past a VolumeID change which happened every bit role of the Os upgrade.

No activeness is required - please wait for the changes to complete.

ISSUE

Some customers may see that their Personal Vault folder displays text in the wrong language.

This is considering of a divergence between your OneDrive language settings and your PC language settings.

RECOMMENDED Action

We have started to deploy a fix, but in that location are ii workarounds immediately available:

1. Modify your Microsoft Account Profile language settings to match your PC language settings (Start > Settings > Brandish Language).

2. Sign out and close all browser windows.

3. Rename your Personal Vault folder:

   1. Sign in to OneDrive.com

   2. Unlock your Personal Vault folder.

   3. Cull Rename from the top menu bar. This will synchronize your language settings.

ISSUES

Whatsoever customer using a router which has BT Web Protect enabled will not be able to admission OneDrive. Considering BT Web Protect works at a network level, it's applied to all devices using your home BT Broadband connection or BT Wi-fi when logging in with your BT ID.

STATUS: WORKAROUND

Disable BT Spider web Protect to let access to OneDrive.

1. Sign in to your BT account.

2. Go to the My Security Settings folio.

3. Switch the BT Web Protect toggle off.

   

Annotation:If y'all're using a router that's not from BT, in that location may be additional settings yous need to change to make information technology compatible with BT Spider web Protect.

Common bug

The OneDriveBackup settings now include your Desktop. You can show either your PC's Desktop, or your Desktop folder in OneDrive.

In new installations of Windows 10 for many eligible users, the default setting is to save files to OneDrive, rather than to your PC. To learn how to change your OneDrive Backup settings, read Files save to OneDrive past default in Windows 10.

Effect

When files are uploaded via the OneDrive.com website, the dates shown may be the uploaded time and date, and not the expected file date.

Tips:

• If photos seem to be in the wrong time zone, that is because there's no time zone information in image EXIF metadata. OneDrive will ever display the time stamp of the "Date Taken" field in UTC.

• Video files exercise contain timezone data, so should brandish the correct time.

WORKAROUND

To show the correct date, ensure the files or folder are available on your PC by right-clicking the files or folder and select Always keep on this device

Salvage disk space with OneDrive Files On-Demand for Windows x.

You may see a difference between Size and Size on Diskwhen viewing file, folder or drive properties. This could be considering of the post-obit reasons:

1. The OneDrive Files On Demand feature doesn't download the file to your computer, only a placeholder or link to information technology.

2. Storage utilities testify file categories, non the actual files.

For more information, read why OneDrive disk space and file size don't match.

Subsequently deselecting a folder from the list of folders you choose to sync, yous may see an fault: "The file or binder already exists on OneDrive."

Workaround options:

Option 1: Delete it from the PC.

Note:It'southward safe to delete it because information technology'due south nonetheless available in OneDrive online. If you lot don't want to have the folder in OneDrive and only have the binder on your PC, movement the binder out of the PC's OneDrive folder (run across option 2).

Selection 2: Remove the file or folder from OneDrive.

Note:With the file included in selective sync, move the folder to another identify outside the OneDrive folder structure. This will delete the files and folder from OneDrive.com and make them only bachelor on your PC.

ISSUE

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx

• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. SelectStart, type "credentials," and so select Credentials Managing director.

2. Select the Windows Credentials tab.

3. Under Generic Credentials, wait for any entries containing "OneDrive Cached Credentials" and remove them.

4. Restart OneDrive.

Mac:

1. From Spotlight search type "keychain" and select "Keychain Access". If information technology's not visible in Spotlight, go to the Utilities binder and open Keychain Access from at that place.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Run OneDrive.

If these workarounds don't resolve the consequence, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Note: You won't lose files or information past disabling or uninstalling OneDrive on your calculator. You can always access your files past signing in to OneDrive.com.

ISSUE

When you endeavour to add your account to OneDrive for Mac, you may receive the error: "You're already syncing this account."

WORKAROUND

1. From Spotlight search type "keychain" and select " Keychain Access". If information technology'south not visible in Spotlight, get to the Utilities folder and open Keychain Admission from at that place.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Go to/Users/<username>/Library/Grouping Containers/

5. Detect and deleteUBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. Restart OneDrive.

See Also

What do the OneDrive error codes mean?

What do the OneDrive icons mean?

Hints and tips

• Read more on how to fix OneDrive sync problems, how to fix bug uploading files, or what to do if y'all're over your OneDrive storage limit.

• Learn how to find lost or missing files in OneDrive or what the OneDrive error codes mean.

• Download the latest Windows updates to get the nearly out of OneDrive. For data on the latest version of OneDrive, read the OneDrive release notes.

Need more help?

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b

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